Privacy Policy
Introduction
This privacy policy ("Policy") describes how New Spring Nutrition ("we," "us," or "our") collects, uses, protects and discloses personal information that you provide to us. New Spring Nutrition is committed to ensuring that your privacy is protected. We aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy applies to all of our dealings with you including when you interact with our website www.newspringnutrition.co.uk. Our website is hosted by Squarespace, whose servers are located in Europe and North America.
This privacy policy should be read alongside, and in addition to, our Terms & Conditions, which can be found at www.newspringnutrition.co.uk/term-and-conditions.
Definitions
Cookie: refers to a small text file placed on your computer or device by our website when you visit certain parts of it and/or when you use certain features.
Personal Data: refers to any and all data relating to an identifiable person who can be directly or indirectly be identified from that data (e.g. name, address, phone number). In this case, it means the personal data you give us when accessing the New Spring Nutrition website and our services.
Data Protection Laws: refers to any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
GDPR: the UK General Data Protection Regulation.
Website: refers to this website that you are currently using, www.newspringnutrition.co.uk, and any sub-domains or this site, unless expressly excluded by their own terms and conditions.
Client Management Software: refers to the third party software (i.e. Practice Better) used to provide our service effectively. It is GDPR compliant.
Why and how we collect your data
New Spring Nutrition will, from time to time, receive and store personal information you enter onto our website and client management software, provided to us directly or given to us in other forms, including through client intake forms and during appointments. When you complete our client intake form, you provide consent for New Spring Nutrition to access and use your personal information so we can provide you with the best possible advice. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
What data we collect
Personal Data:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to name and email address, date of birth, address, phone number, as well as health information including your medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.
You may also provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Usage Data:
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data:
We may use cookies and other tracking technologies to collect information about your use of the Website, such as your browsing history, search queries, and the pages you visit. This information is used to improve the Website and to personalise your experience on the Website.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we may use:
Strictly necessary cookies. These are cookies that are required for the operation of our website and our service. They include, for example, cookies that enable you to use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the website, you agree to our placement of functionality cookies.
Session Cookies: Any of the above types of cookie may be a session cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website. To delete these cookies you will need to clear your browser history.
What we do with this data
We may use this information in the following ways or for the following purposes:
To provide and maintain our services to you
To deal with your enquiry if you contact us
To provide you with information or notify you of any updates or changes to our service
To understand and assess your needs to provide you with a better service
For professional clinical record keeping of client information
To remind you of future appointments and provide receipts and other relevant information relevant to our services
We may share information with relevant health professionals when your consent is given for this.
To monitoring the usage of the service
For quality assurance and improvement
To detect, prevent and address technical issues
How and where we store your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, procedural and security measures to safeguard and secure the information we collect.
We use GDPR compliant video conferencing software programs (Zoom or Practice Better) to carry out dietetic consultations remotely.
Laptops are password protected.
Documents containing personal data are password protected.
Electronic records are stored using an electronic GDPR compliant system (Practice Better)
Any service providers that are used to store and process information related to carrying out our dietetic services all have robust security measures in place and are GDPR compliant.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Records made by New Spring Nutrition relating to the care of a client, will be stored for eight years (in line with British Dietetic Association Guidance for Record and Record Keeping). We may also be under an obligation to store your Personal Data for longer in accordance with our professional indemnity insurers requirements.
Information Sharing and Disclosure
We do not share or disclose your personal information to third parties, except as described in this Policy or with your consent. We may share your personal information with third-party service providers to assist us in providing our services, such as scheduling appointments or sending emails, or to other health professionals looking after your care. These service providers are contractually bound to use your personal information only for the purpose of providing the services we request.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, in response to a law enforcement agency request, or to protect the safety, property, or rights of us or others.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. In this circumstance, the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us. We may also need to disclose data to a prospective purchaser of our business or any part of it. We would seek to only disclose information in good faith and where required by any of the above circumstances. In the above circumstances, we will take steps with the aim of ensuring your privacy is protected.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security
We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Third-Party Service Providers
From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, Twitter and Instagram) subject to their terms of use. We may use third-party Service Providers to monitor and analyse the use of our Service.
Practice Better
Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients.
For more information on the privacy practices of Practice Better, please visit the Practice Better Privacy web page: https://practicebetter.io/privacy/
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to other websites
Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that New Spring Nutrition is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Controlling your personal data
You may request details of personal information, which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact Eva Chambers by email on eva@newspringnutrition.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You also have the right to ask us to erase the personal data we hold of you. If you wish to do this, please contact Eva Chambers by email on eva@newspringnutrition.co.uk.
Changes to this Policy
We may update this Policy from time to time. If we make changes, we will post the new Policy on the Website and update the "Effective Date" at the bottom of this Policy. Your continued use of the Website after any changes indicates your acceptance of the new Policy.
Contact Us
If you have any questions about this Policy or our handling of your personal information, please contact Eva Chambers at eva@newspringnutrition.co.uk.
Effective Date: 09/02/2023