Terms & Conditions

Introduction

Please read these terms and conditions carefully before you use this website or any services provided by New Spring Nutrition. By browsing and using this website; including purchasing a consultation, appointment, membership or programme (free or paid) through this website (New Spring Nutrition), or from its associated third-party services, or from Eva Chambers directly, you are agreeing to comply with and be bound by the following terms and conditions of use, together with our privacy policy, which can be found here: www.newspringnutrition.co.uk/privacy-policy. These terms and policies are regularly reviewed and updated as needed.

Definitions

  • “We”, ‘’Us’’ or “Our” refers to New Spring Nutrition or Eva Chambers.

  • “You”, ‘’visitor’’ or “Your” refers to any persons who have visited and accessed this website.

  • “Terms” and “Agreement” means the terms and conditions herein.

  • “Website”, or “Site” means this website that you are currently using, and/or associated software and services which are a part of the site.

  • “Services’’ means the services advertised by New Spring Nutrition via this website or other means.

General Terms of Service

  • Access to and use of this website is subject to the terms outlined here. We reserve the right to revoke access to the site, make changes, suspend or terminate usage without notice or liability. We will not be held responsible for any unavailability of the website at any time or for any period.

  • The information provided on this website is intended for general use and may be subject to change without notice. 

  • Neither the website owner nor any third parties can guarantee the accuracy, timeliness, performance, completeness or suitability of the information found on the website for any particular purpose. 

  • It is important to note that the information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Using any information or materials on this website is at the user's own risk and for which we shall not be held liable.

  • The information and advice provided in my blog, social media accounts or in any other material within my website or third-party platform is for general information only and should not be used as an alternative to the personalised dietetic assessment and advice that would be provided in a one-to-one consultation.

  • We are not responsible for any reliance placed on the materials on this website by visitors or anyone who may be informed of its contents. It is important to seek specialist advice before taking or refraining from taking any action based on the information provided on this website.

  • New Spring Nutrition reserved the right to withdraw or amend any services listed or advertised at all times.

  • It is your responsibility to ensure that any products, services or information available through this website meets your specific requirements.

  • Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.  We have no responsibility for the content of these linked websites.

  • Unauthorised use of this website may result in claims for damages and/or criminal charges.

  • Your use of this website and any dispute arising out of such use are governed by the laws of England.

  • If you disagree with any part of these terms and conditions, please do not use our website.

Prohibited Uses

You agree not to use this website in any way that:

  • Violates any local, national, or international laws or regulations.

  • Is illegal or fraudulent, or has any illegal or fraudulent purpose or effect.

  • Harms or attempts to harm minors in any way.

  • Transmits or procures the sending of any unsolicited or unauthorised advertising or promotional material, or any other form of similar solicitation (spam).

  • Knowingly transmits any data, or that sends or uploads any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code that is designed to have an adverse effect on the operation of any computer hardware or software.

You also agree not to:

  • Reproduce, duplicate, copy or re-sell any part of this website in violation of the terms of website use.

  • Access without authority, interfere with, damage or disrupt any part of this website or any equipment or software used in the provision of this website.

Copyright

All material on this website, including but not limited to the design, layout, appearance, and graphics, is owned by Eva Chambers, a HCPC Registered Dietitian. Reproduction of any part of this material is prohibited, except in accordance with the copyright notice which forms a part of these terms and conditions. Any trademarks that appear on this website that are not the property of, or licensed to, the website operator are acknowledged on the website. You are not allowed to use the material for your own business or financial gain.

In accordance with copyright law, it is prohibited to copy, modify, reproduce, republish, upload, post, transmit, or distribute by any means any material or information found on this website, including but not limited to text, graphics, images, online course content, video, messages, code, and/or software without the prior written consent from Eva Chambers.

Rules on linking to our website

  • You may link to our home page or to a blog article on our website, as long as this is done in a way that is fair, legal and non-damaging, and that does not damage or exploit our reputation. It may only be done on a website that is owned by you.

  • You must not establish a link that implies any form of association, approval or endorsement by us, unless we have given our prior written consent.

  • We reserved the right to withdraw any permission to link at any time and without notice.


Coaching/Consultation Services

  • When you have booked an appointment with Eva Chambers (HCPC Registered Dietitian), you are providing consent that you understand the terms and conditions and the disclaimer policy, as well as risks and benefits of booking a virtual consultation.

  • Every new client is provided with a copy of the terms and conditions and with a consent form prior to their first appointment with Eva Chambers.

  • Our agreement with you includes these terms and conditions as well as those in the consent form. The booking email and confirmation of payment that is provided to you constitute our agreement with you (i.e. the contract). Payment in advance is required for an appointment to be accepted or confirmed. Communication regarding an appointment via email, the website contact form or via the booking system without payment does not ensure the appointment is accepted.

  • All terms and conditions still apply even if accessing services via a free or reduced fee promotion.

  • Services are all subject to availability and we reserve the right to change the services we offer. If this occurs, we will give you reasonable notice of any changes. You may have the right to cancel your contract with us if these changes are significant.

  • There are situations that may cause our services or the way in which we deliver them to change. This may include changes to appointment times, to the nature or scope of services provided or to how the services are delivered. Reasonable prior notice will be given of any changes that may affect you. 

  • If Eva Chambers is not able to deliver the session as planned (due to illness or emergency) additional session(s) will be rescheduled the next available week where possible or within the programme timeframe.

  • Eva Chambers reserves the right to refuse a booking request or to refuse to provide a particular service.

  • There may be circumstances when Eva Chambers may no longer be able to offer services to you. We reserve the right to decline further services or appointments. If this decision is taken by us, we will refund any payments that have already been received for services not yet provided by us. A refund will not be made for services that have already been provided.

  • Prior to your initial consultation, you will be sent an assessment form and a digital food diary through an app. This information must be provided through this format so that it can be accessed, analysed and stored securely. This must be completed and submitted at least 48 hours before your appointment. If this is not received within an appropriate timeframe, Eva Chambers reserves the right to reschedule the appointment if necessary.

  • Booking review appointments is the responsibility of the client, and no reminders will be sent.

Changes / Cancellation Policy

  • Not attending scheduled appointments, or cancelling or rescheduling appointments close to the scheduled day is unfair to other clients and the healthcare professional.

  • It is understandable that circumstances can change, so if you must cancel or reschedule an appointment, please provide at least 24 hours notice.

  • You can cancel through the booking system, or by emailing eva@newspringnutrition.co.uk if this option is not available, since the booking system will not allow you to reschedule your appointment within 24 hours of the original appointment time. You should contact Eva Chambers if there is a need to reschedule, keeping in mind that a fee may be incurred.

  • If you cancel or reschedule your appointment with less than 24 hours notice, or you fail to attend your appointment without prior notice, you will forfeit your booked slot and may be charged a cancellation fee.

  • If you attend your appointment late, you will still be charged for the full appointment time and no refund will be provided for the missed time. In these situations, the appointment cannot be extended due to a late start, and the appointment will finish at the scheduled time.

  • If you attend the appointment so late that the Dietitian feels that there is insufficient time to carry out the appointment, then this will be considered as a failure to attend and will incur the standard cancellation fee.

  • If you cancel or  reschedule your appointment with more than 24 hours notice, no fee will be incurred.

  • Eva Chambers and New Spring Nutrition is committed to deliver you the best service possible.  Should you feel you want a refund please email eva@newspringnutrition.co.uk with a valid reason. We do not guarantee a refund. If services have already been provided to you in the form of consultations or reviews, only a partial refund will be considered.

  • If you feel you selected and paid for the incorrect service and wish to change the service selected, please email eva@newspringnutrition.co.uk.

Payments

All payments must be made prior to or at the time of booking. For programs, full payment must be made prior to or at the time of booking the first appointment. All payments must be made via Credit Card / Debit Card. 

Liability

By following advice from a healthcare professional affiliated with New Spring Nutrition, you assume all risk and responsibility for any potential damages, health issues, or inconvenience that may occur. You understand that the services provided by New Spring Nutrition and Eva Chambers are not a substitute for medical attention, examination, diagnosis or treatment and you will seek professional guidance as needed. Therefore, you agree to release New Spring Nutrition and Eva Chambers from any claims arising from any action or inaction, or for any direct or indirect results, or from the use or misuse of the services or information/advice provided by the healthcare professional or on the website, blog or social media accounts. This release includes but is not limited to any claim for personal injury, damages and death of any participant who has received a service from New Spring Nutrition. Please be aware that any actions taken based on the information provided are done so at your own risk, and consequences resulting from any miss-statements are your responsibility.

Disclaimer

New Spring Nutrition is run by Eva Chambers, who is a UK Registered Dietitian. She is a full member of the British Dietetic Association (BDA) and is registered with the Health and Care Professions Council (HCPC).

The information and advice provided by New Spring Nutrition and Eva Chambers through the website/blog and associated platforms such as all social media accounts is intended for general educational and informational purposes only, is targeted at the adult population, and is not considered applicable advice to the United States and Canada. The information provided through the website/blog and associated platforms such as social media accounts is not a substitute for seeing a Registered dietitian or other qualified health professional, and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your Registered dietitian, physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on New Spring Nutrition's website or in a consultation. If you think you may have a medical emergency, call your doctor or emergency services immediately. Reliance on any information provided by New Spring Nutrition or Eva Chambers, including on the website or in a consultation, is solely at your own risk. All opinions are the personal and professional views of Eva Chambers.

Eva Chambers aims to use her scientific knowledge and clinical skills accurately and professionally. Eva Chambers adheres to the HCPC standards that any advertising must be accurate and presented responsibly. Eva Chambers will not make or endorse unjustifiable claims relating to products or services in accordance to HCPC and BDA guidelines, nor will she promote one product over another in accordance with food industry regulations). Potential financial rewards will not influence the recommendations or advice of products or services offered. Any reviews or posts (even if sponsored) will be based on the personal and/or professional views of Eva Chambers. Mentioning or featuring a product does not imply endorsement or recommendation of said product. Eva Chambers will disclose any sponsored posts, advertising or product reviews (e.g. by including #sp or #ad in social media posts). 

Please contact me if you have any questions at eva@newspringnutrition.co.uk. 

Declaration

When you book a consultation or purchase a program, you are agreeing to these terms and conditions and consenting to the dietetic assessment and advice provided as part of the services. 

This policy was last updated on 19th January 2024.